Exchange and Returns Policy

We at FlyByFly want you to be completely satisfied with your choice. If the item you received is not to your liking, you can easily exchange or return it according to the following details:

1. Order Cancellation and Refund

An order can be cancelled and a refund can be received from the day the order was placed up to 14 days from the day the product was received (in accordance with the Consumer Protection Law).

How to cancel? Please send an email to our address: info@flybyfly.co.il.
Prerequisite conditions: The refund will be issued provided that the product is returned in its original packaging, without any defect, damage, or signs of use, and with the tag still attached.
Method of credit: The credit will be issued to the credit card used for the transaction.
Sale items: Items purchased on sale can be returned within 10 days from the day they were received.

2. Return Options (Refund / Store Credit)

If you decide to return the product, you can choose between a monetary refund or store credit with no expiration date:

Self-return: Return to the company's offices/warehouse by prior arrangement – no charge.
Return via our courier: We will send a courier to collect the item from you at a cost of NIS 29 (the cost will be deducted from the total refund amount).

3. Exchange Policy

Want to exchange a size or model? We allow one exchange per order:

Exchange at a branch: Exchanges can be made free of charge at the Rishon LeZion branch only (by prior arrangement and subject to stock availability).
Exchange via courier: The "exchange at the customer's home" service (the courier delivers a new item and collects the old one simultaneously) costs NIS 58.

4. Additional Notes

Cancellation fees: When returning an item purchased at a discount for a monetary refund, cancellation fees will be deducted as per law (5% or NIS 100, whichever is lower). If choosing store credit, you will receive the full amount you paid without any deduction.
Shipping: In case of order cancellation after the product has already been shipped, the original shipping cost will be deducted from the refund.
Product inspection: The company has sole discretion regarding the condition of the returned product. A product returned after use or with a defect will not be credited.

For any further questions, our customer service team is available via email: info@flybyfly.co.il