Customer Club Regulations

Customer Club Terms and Conditions and Privacy Policy of "FLYBYFLY Ltd."

(Last updated March 2026)

1. General

1.1. The FLYBYFLY Ltd. customer club is operated by Valuecard Ltd.

1.2. These terms and conditions are intended to regulate the rules by which the customer club operates and constitute an integral part of the membership terms for customers wishing to join the chain's club.

1.3. A customer joining the club accepts, by virtue of joining, all the rules of these terms and conditions with all their provisions, benefits, and limitations, and undertakes to act in accordance with them.

1.4. Every club member will be considered as having read and agreed to the provisions of these terms and conditions.

1.5. In this document, the customer club and the business operating the customer club under the brand name "FLYBYFLY Ltd." will hereinafter be referred to as "the Club Owner" or "the Club".

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2. Joining the Club

2.1. The business operating under the brand name "FLYBYFLY Ltd." has established a customer club (hereinafter "the Club"). The membership terms may be changed by the Club management at any time and at its sole discretion, provided that such a decision will only apply from the time it is made regarding the next membership period of that member.

2.2. Any customer of the business may request to register as a member of the club.

2.3. A person who is 18 years old or older, or 16 years old with parental approval, may join the customer club. Each person can be a club member only once at any given time.

2.4. The Club Owner may refuse to approve a customer's admission as a club member and/or not renew their membership in the club for any reason, at its sole discretion and without needing to justify its refusal.

2.5. Filling out customer details in the application or on the business's website in the registration form will constitute consent to all provisions of these terms and conditions.
2.6 The company may operate different membership levels.

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3. Benefits

3.1. Upon joining the club, a club member will be entitled to receive a variety of benefits guaranteed only to "Club" members, as determined by the company and subject to the terms of the promotion.

3.2. The Club Owner may grant club members from time to time benefits, discounts, promotions, or gifts at its sole discretion.

3.3. The benefits may change, be updated, or be canceled from time to time, without prior notice, and the customer will not be entitled to any claim, demand, or compensation for this.

3.4. No double promotions.

3.5. The benefits are personal and cannot be transferred to another person and/or converted into cash and/or any other cash refund.

3.6 The Club Owner may limit the use of benefits in conjunction with other in-store promotions at its discretion.

3.7. The Club Owner may change the benefits policy and/or discounts and/or monetary accumulation from time to time at its sole discretion.
3.8 Benefits may vary between branches, franchisees, and the website.
3.9 The company will not be liable for indirect damages, loss of benefits, or loss as a result of a technical malfunction.
3.9a. Abnormal use, serial orders, or exploitation of benefits contrary to their purpose may lead to the cancellation of membership.

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4. Customer Data

4.1. The customer's approval during registration will be considered consent that all information accumulated in the store regarding the member concerning their purchases and all data generated based on the analysis of the information will be transferred to the Club management and will be considered the property of the Club Owner, who will faithfully keep this information as a registered database according to law.

4.2. The information will be used by the Club for promoting its activities, including collaborations with other entities, and this use will not be considered a violation of privacy.

4.3. The company may use marketing content, including images, videos, or other content published on social networks and tagged or sent to the company by customers (UGC), for brand advertising and marketing purposes. The use of personal information will be in accordance with the provisions of the Privacy Protection Law and applicable law.

4.4. A club member may request, in writing, that their name and related information be deleted from the database and/or not be provided to a specific person.

4.5. In addition, the member may request from the Club Owner, in writing, to remove themselves from the Club's mailing list.

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5. Club Membership Validity

5.1. The Club Owner may, at its sole discretion, extend the membership period for any chosen club member for an additional period as it decides.

5.2. After the expiry of club membership, club benefits cannot be enjoyed.

5.3. Upon expiry of the membership period, the club member will lose the right to benefits and discounts, until membership in the club is renewed in accordance with the terms valid at that time.

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6. Marketing Communication and Publications

6.1. Club notifications regarding any matter related to the program's activities, including changes or deletions, will be made by the Club Owner in a manner it deems appropriate at its sole discretion.

6.2. Publication on a store's bulletin board and/or on the website and/or via email or SMS will be considered sufficient notice, and a club member will not be able to claim ignorance.

6.3. The customer's consent to join the club and provide their details will constitute consent to receive advertisements and marketing messages in accordance with Amendment No. 40 to the Communications Law (Telecommunications and Broadcasts), 5748-2008.

6.4. Messages may be sent by email, SMS, push notifications in the app, or WhatsApp, at the company's discretion.

6.5. A member who does not wish to be included in the mailing list may remove themselves using a link or instructions that will appear in each message.

6.6. A club member who has not provided a valid mobile phone number or email will not be able to raise a claim regarding non-receipt of advertising from the club.

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7. In Case of Dispute

7.1. A member who feels aggrieved regarding accumulated money or any other matter arising from these terms and conditions may contact the Club Owner and/or its appointee in writing.

7.2. The decision of the Club Owner or its representative will be given within 14 business days, without prejudice to the customer's rights under any law.

7.3. A club member claiming not to have received the benefits they are entitled to may prove this with purchase receipts.

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8. Club Member's Obligations

8.1. If a member's records with the company do not contain all the details required in the registration form, the company may cancel the membership and the accumulated amount.

8.2. A member undertakes not to misuse club membership. Misuse will result in immediate termination of membership.

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9. General Conditions

9.1. The Club Owner reserves the right to add, change, delete, or replace the rules and procedures of these terms and conditions at any time, without prior notice and at its sole discretion.

9.2. The binding version of these terms and conditions is that which will be available from time to time at the Club Owner's offices.

9.3. The company's records are conclusive in all matters related to these terms and conditions.

9.4. The Club Owner may, at its discretion, allow customers who are not club members to participate in promotions.

9.5. The details in these terms and conditions are for informational purposes only and do not obligate any action contrary to these terms and conditions, which will be considered as an act of grace only.

9.6. Granting benefits to club members is subject to the proper functioning of the operational and computer systems. In case of a temporary malfunction, club members will have no claims against the company.

9.7. The Club Owner is the sole authority for interpreting the provisions of these terms and conditions.

9.8. The use of masculine language in these terms and conditions is for convenience only and refers to both genders.

9.9. The Club Owner reserves the right to manage different types of club members with different terms, with or without consideration, at its discretion.

9.10. Company address: Avraham Buma Shavit 3, Rishon Lezion, Lev Sorek Center

9.11. Contact methods: 03-6139731

9.12. Company registration number: 516584497

10. Changes to Club Terms

The Club Owner may update the club terms, benefits, accumulation rates, or redemption conditions from time to time at its sole discretion.

Material changes to the terms will be published on the company's website and/or through other communication channels a reasonable time in advance.

11. Modification or Cancellation of Benefits

The company may change, update, or cancel any benefit, promotion, or club activity at any time at its discretion.

Club members will have no claim, demand, or lawsuit regarding such changes or cancellations.

12. Product Returns and Transaction Cancellation

In case of transaction cancellation, product return, or monetary credit, the points or benefits given as part of that purchase will be canceled accordingly.

The company may deduct points or benefits given for the canceled transaction.

13. Use of Customer Content

The company may use images, videos, or other content published by customers on social networks and tagged or sent to the company for brand advertising and marketing purposes, unless the customer requests otherwise.

14. Law and Jurisdiction

These terms and conditions and all matters arising from them are subject solely to the laws of the State of Israel.

The exclusive jurisdiction for any dispute will be with the competent courts in Israel.

FLYBYFLY Ltd. (Co. Reg. No. 516584497) (hereinafter: "the Business") is committed to protecting the privacy of its customers in accordance with the law, including the provisions of the Privacy Protection Law, 5741-1981, and the Privacy Protection (Information Security) Regulations, 5777-2017, and Amendment 13 to the Law.

This policy is intended to clarify how we collect, use, and store personal information of customers visiting the branch or registering for our customer club.

What information we collect:

When visiting or purchasing at the branch, we may collect the following information:
Personal details provided voluntarily – full name, phone number, email address, date of birth (for birthday benefits), residential address for deliveries, and so on.
Purchase data and point accumulation – purchase details, transaction amount, purchase date, and club benefits.
Use of cookies on the website via Shopify Analytics, transfer of information abroad.

Purposes of Information Use

The information is collected and used for the following purposes:

Managing business operations and providing customer service.
Joining customer clubs and providing benefits, promotions, and accumulating points.
Advertising mailings and updates – subject to prior consent.

Information may be provided only in cases required for the operation of services, and subject to the law:

To the business's customer club management company.

The information is stored in computerized systems and protected by accepted security measures to prevent unauthorized access.

In the event of a security incident, the Business will act in accordance with the provisions of the law and procedures for handling such incidents.

The information will be retained for the period necessary for the purposes for which it was collected, unless its deletion is requested.

Information Security

The information is stored and processed in the "Valuecard" system, which operates in accordance with the requirements of the Privacy Protection Law and information security regulations.
The Business ensures that service providers are committed to confidentiality and information security agreements and implement appropriate measures to prevent unauthorized access or unlawful use of the information.

Customer Rights

In accordance with the Privacy Protection Law, every person is entitled to:

Review the information stored about them.

Request the correction or deletion of information.

Remove themselves from advertising mailing lists at any time.

Requests can be directed to us using the contact details provided below.

Minors

The Business does not knowingly collect information from minors without guardian approval. The responsibility for providing information by minors rests with the parents or legal guardians.

Policy Updates

The Business may update the privacy policy from time to time in accordance with changes in law or operating methods. A material update will be brought to the attention of customers through a sign in the branch or an appropriate notice.

For any questions or requests regarding privacy, please contact us at:

Email: info@flybyfly.co.il

Phone: 03-6139731

Address: Avraham Buma Shavit 3, Rishon Lezion, Lev Sorek Center